Frequetly Asked Questions and Answers

Question:
What is required to sign-up for the first time?
What is the cost of the e-billing Service?
I have a business with multiple lines on one account. Can I view bills for all my lines?
Can I de-enroll from the e-billing Service program at any time?
What is ACH?
Do you accept credit card payments?
Is there a charge for either payment option?
Is there a charge for returned payments?
Will I need to make a request each month in order to pay my bill?
What if I forget my password?
How will I be notified when my bill becomes available for viewing and payment online?
Will I continue to receive my paper bill in the mail?
After clicking the submit key when making a payment, can I cancel the transaction if it is scheduled to occur on that same day?
When will my account reflect my payment?

Answer: You need to have access to the Internet and a valid e-mail address. You also need to have your current paper bill. We will ask for the account number and the password that you will use. Then, continue to follow the sign-up instructions on the screen to complete your enrollment.

Answer: Fidelity Communications is currently providing the e-billing Service at no additional cost to our customers.

Answer: As long as your telephone numbers are associated with one account number, you will have the ability to view the activity of each line on a monthly basis.

Answer: Yes, just fill out the de-enroll form which is available on our EBPP web site and submit; or call our customer service at 1-800-392-8070.

Answer: ACH is the Automated Clearing House network and is a process to electronically transfer funds between financial institutions.

Answer: Yes. We accept, MasterCard, Visa, Discover and American Express.

Answer: Fidelity Communications currently offers this service to you without any charges, but we recommend that you contact your bank to find out if they will charge a fee for this service.

Answer: Yes. Fidelity Communications will reverse your payment if the transaction is returned by your bank for any reason. Fidelity Communications will charge your account a fee of $25.00 per returned transactions.

Answer: Yes. You need to submit a payment amount authorizing Fidelity Communications to debit your bank account or process your charge account authorization on a monthly basis.

Answer: Just fill out forget password form and submit, you will receive your password by e-mail very shortly.

Answer: You will receive an e-mail notification that a new bill is available for viewing and payment.

Answer: Yes, initially you will continue to receive a paper bill.In some States, you will still receive your paper bill.

Answer: No. The transaction cannot be canceled online.

Answer: Usually, the next business day, your account will be updated with your payment.

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