What is required
to sign-up for the first time?
is the cost of the e-billing Service?
I have a business with
multiple lines on one account. Can I view bills for all my
Can I de-enroll from the
e-billing Service program at any time?
What is ACH?
accept credit card payments?
Is there a charge for
either payment option?
Is there a charge for
Will I need to make a
request each month in order to pay my bill?
What if I forget my password?
How will I be notified
when my bill becomes available for viewing and payment online?
Will I continue to receive
my paper bill in the mail?
After clicking the submit
key when making a payment, can I cancel the transaction if
it is scheduled to occur on that same day?
When will my account
reflect my payment?
You need to have access to the Internet and a valid e-mail
address. You also need to have your current paper bill. We
will ask for the account number and the password that you
will use. Then, continue to follow the sign-up instructions
on the screen to complete your enrollment.
Fidelity Communications is currently providing the e-billing Service at no
additional cost to our customers.
As long as your telephone numbers are associated with one
account number, you will have the ability to view the activity
of each line on a monthly basis.
Yes, just fill out the de-enroll form which is available on
our EBPP web site and submit; or call our customer service
ACH is the Automated Clearing House network and is a process
to electronically transfer funds between financial institutions.
Yes. We accept, MasterCard, Visa, Discover and American Express.
Fidelity Communications currently offers this service to you without any
charges, but we recommend that you contact your bank to find
out if they will charge a fee for this service.
Yes. Fidelity Communications will reverse your payment if the transaction
is returned by your bank for any reason. Fidelity Communications will charge
your account a fee of $25.00 per returned transactions.
Yes. You need to submit a payment amount authorizing Fidelity Communications
to debit your bank account or process your charge account
authorization on a monthly basis.
Just fill out forget password form and submit, you
will receive your password by e-mail very shortly.
You will receive an e-mail notification that a new bill is
available for viewing and payment.
Yes, initially you will continue to receive a paper bill.In
some States, you will still receive your paper bill.
No. The transaction cannot be canceled online.
Usually, the next business day, your account will be updated
with your payment.